Returns & Exchanges

At Salons Direct, we want you to be completely satisfied with your professional beauty supplies, which is why we offer a straightforward 14-day return policy for unused and unopened products. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account or contact our customer service team to request a Return Merchandise Authorization (RMA) number within 14 days of delivery.

• 2.
  Pack Your Items

  Securely package the items in their original, unopened condition, ensuring the RMA number is clearly marked on the outside of the parcel.

• 3.
  Send via Tracked Service

  Ship your return to our distribution center using a recorded delivery service to ensure your package arrives safely and can be monitored.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the items, we will process your refund or exchange within 5-7 working days to your original payment method.